Terms and Conditions

WELCOME TO THE PYRUS-LONDON.COM WEB STORE. PLEASE REVIEW THE FOLLOWING TERMS AND CONDITIONS THAT GOVERN THE USE OF THIS SITE. BY VISITING PYRUS-LONDON.COM, YOU ARE ACCEPTING AND CONSENTING TO THE TERMS AND CONDITIONS DESCRIBED BELOW. WE MAY MODIFY THE TERMS AND CONDITIONS FROM TIME TO TIME, PLEASE CHECK BACK OFTEN. IF YOU DO NOT ACCEPT THESE TERMS OR AGREE TO ANY CHANGES, PLEASE DO NOT USE THIS SITE.

Pricing

Prices shown on this website are in GBP and include VAT (where applicable) Prices do not include Postage & Packaging ( "Shipping ") and the appropriate rates are set out in our Shipping section of this website All prices and offers remain valid as advertised. The price of a product displayed on this website at the time the order is accepted and will be honoured.

Item availability

We make every effort to keep sufficient stock of items displayed on this website, occasionally we do sell out of certain sizes, colours or products. If we are out of stock on an item you have ordered, you will be notified via email.

Product Representation

Product details, colours, descriptions, sizes are shown on this website as accurately as possible. Colours can vary depending on your monitor and we cannot guarantee that your monitor’s display of colour will be exact. Sale items, Vintage and second-hand will have a full "wear and tear" description details for example second-hand items may not have a wash care label. You must read the descriptions carefully before purchasing the item(s) to avoid disappointment later.

Newsletter Subscription

To receive our monthly newsletter, simply enter your email in either the "Sign Up" or "Subscribe" box. To unsubscribe from our newsletter, you can click on the "unsubscribe" link on the newsletter email.

Your Account

To create an account, simply click on "Register Now " and fill in all the required fields. We suggest that you read our PRIVACY POLICY before you register.

The information that you are required to provide must be true and complete in all respects. You agree not to impersonate any person or individual or to use a false name or name that you are not authorised to use. Please notify us of any changes to your account information immediately.

If you have forgotten your password, click on "Password Reminder" in the Login page and follow the instructions. For security reasons, you must not share or disclose your password to or allow someone else to use your account. We can not be held liable if you choose to share your account details with any other person and we may cancel or suspend your registration at our reasonable discretion should we suspect any breach of these Terms and Policies by you. You should contact us immediately if you know or suspect that someone else knows your password.

Order Processing Time

Orders received before 2pm (GMT) Monday - Friday will be processed within 24 hours pending item availability and payment authorisation. Orders placed after 2pm (GMT) will begin processing the following working day. Orders placed on Saturday and Sunday will be processed on the following Monday Orders placed on Bank and Public Holidays will be processed on the first working day following the Bank and Public holidays We reserve the right to change our processing times during heavy ordering periods

Ordering

When you order an item from pyrus-london.com you are offering to buy it for the price stated, subject to these terms. All orders are subject to a non-refundable shipping charge, please see our charge structure under SHIPPING Once you have placed your order, we will send you an email acknowledgement detailing the item(s) purchased, shipping charge, an order reference number and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or an order acceptance from pyrus-london.com

Order Acceptance

Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance and completion of your order will take place when we have notified you via email that the item(s) you have ordered have been dispatched. Our acceptance of your order will be deemed complete and received by you at the time and date of sending you the email. Emails will automatically be assumed as received by you and if for any reasons beyond our control you have not received any emails from pyrus-london.com within 24 hours of placing your order you must contact us immediately.

Cancelling Orders

If you wish to cancel your order you can notify us via email CUSTOMERCARE@PYRUS-LONDON.COM before your order is dispatched or where an order has already been dispatched you can return the item(s) in accordance with our Returns policy.

All orders are deemed separate and each is treated individually.

Payment

Payment can be made by Visa, Visa Delta/Debit, Visa Electron, Mastercard, Solo, Maestro, American Express, JCB, Diners Club, Laser. Payment will be debited from your account upon despatch of your order.

Pyrus-London.com allows orders to be processed online or over the phone using a valid credit or debit card. Please note, we do not keep your credit card details on file. Your credit/debit card issuer may undertake additional security checks to confirm that it is you who is making the order. If the issuer of your credit/debit card refuses, or does not for any reason authorise payment, we will not be liable for any delay in delivery or subsequent non-delivery.

All credit/debit card transactions on this site are processed using Sage Pay, a secure online payment gateway that collects card details via 128-bit SSL secured payment pages. Sage Pay will request the card number, expiry date, card holder name, address and security code value. The information is then further encrypted against the transaction details before being sent to the acquiring bank for authorisation. Sage Pay does not store security codes but they do store card numbers in an encrypted format using AES-256 encryption.

Whilst pyrus-london.com takes all reasonable care to keep your details secure, we cannot be held liable for any loss you may suffer if a third party obtain unauthorised access to any data you provide when ordering or making payment on this site

Shipping

Country Shipping Method Price
UK Standard Courier (2-5 days) £5.00
Europe UPS or DPD Standard £18.00

We may from time to time change the shipping carrier without prior notification, however we will take every reasonable steps to keep you informed of such changes.

Shipping Liability

We require a signature for all goods that are delivered. Acceptance of a delivery is your responsibility, please ensure that you or if you have specified a recipient (for example as a gift) are present at the delivery destination. We will not accept liability for any item(s) that have been delivered to the correct address but signed for by another party (for example a neighbour) PLEASE NOTE: Shipping charges are non-refundable

Refused Shipments

If you decide to refuse any shipments you are responsible for the original shipping charges to you and the return charges of the package to pyrus-london.com. The amount will be deducted from your merchandise refund.

Returns and Exchanges

If for some reason you are not entirely satisfied with your purchase you may return it within 14 days of the item being received by you for a refund or exchange. Defective items must be returned to us within 7 days of delivery for an exchange or refund. GOODS ARE CLASSIFIED FAULTY IF THEY HAVE BEEN RECEIVED DAMAGED

Please note, we can only offer size exchanges. If you would like to exchange your item for another style, we suggest you return the item for a refund and make a new purchase separately

To make a return you will need to request a RAE form by emailing RETURNS@PYRUS-LONDON.COM Please quote your order number when making your request You must complete this form, including your order number and send it with the item you are returning. Items must be securely packed and accompanied by a RAE form.

Returned items must not have been damaged, worn, altered, washed or dry cleaned and all labels/tags must be attached.

Our address for all returns/exchanges is:
Pyrus-London.com 
1st Floor (Front)
The Stables North
138 Kingsland Road
London E2 8DY

Late Returns

Items should be returned to us within the 7-day or 14-day period. Returns outside of these timeframes may be accepted at the discretion of pyrus-london.com. Please note that RAN requests after the specified periods will also be granted at our discretion.

Receiving a Refund

The original purchaser’s credit card will be credited for the full amount of the item(s) within 30 days of us receiving the returned item

Copyrights and Trademarks

You acknowledge and agree that all contents on this website, including but not limited to text, graphics, photographs, audio, video, logos, icons, images and any material rights is the property of Pyrus Japonica Limited.

We grant you a limited, revocable and non-exclusive licence to access this site for your own personal, non-commercial use only. You may not modify, copy, distribute, reproduce, download, advertise, publish, sell, exploit any content, software, products or services contained within this website.

Third Party

Links to third party websites on this site are included for your convenience only. We do not endorse and are in no way responsible or liable for the actions, content, products or services of any off-site pages or external websites including (without limitation) any advertising, other materials, damage, loss, privacy statements, terms or offence caused of such pages or websites. We may not have reviewed all of the sites linked to this website and your linking to or from any other websites is at your own risk.

General

We reserve the right to refuse to supply products to any persons for whatever reason, to withdraw any products from the website at any time or remove or edit any content and material on this website. We will not be liable to you or any third party by reason of our withdrawing of any products from this website whether or not the products have been sold, refusing to process a transaction or suspending a transaction after processing has begun.

We reserve the right to change these Terms at any time. Any changes are effective immediately upon posting on this site and your continued use constitutes your agreement to all such Terms.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this website and any information provided to or taken from this website by you.

Governing Law

These Terms and policies together with any purchases of items will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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